Cornell Finch

And The Virgin Nightmare Begins

Reports recently have suggested that Virgin Media (who bought NTL Telewest to give them a foot in the TV market) are struggling. I have heard friends say that since they have lost the Sky One and Sky News (amongst others) services from their cable TV they have given notice and are switching to Sky and back to BT for their phones.

I really can’t say as I blame them. They have much more patience than I do. I quit the cable TV service in November 2005 after my set top box locked up. I was told then that it would be a 30 minute wait for customer support and I got out.

I still have my broadband and telephone services with them at the moment, but that might change too before too long.

I’ve had some form of NTL service since we moved into our first house in 1997. This evening I had a phone call from the people that bought the house from us to tell me that they have (for the last three months) been receiving the phone bill for my line. The first two they marked return to sender and this one they opened. They got the phone number from the bill and phoned me. They’re gonna reseal it and drop it back in the post for me.

This is the nightmare. I have now been on the phone for seventeen minutes waiting for customer services to answer why they have reverted to an address I moved away from SIX years ago…

At least it’s not an Indian Call Centre!

UPDATE: After a 36 minute phone call, lots of apologies from Michael in the “Moves” department and some investigation on his behalf, they now have the correct address on file and will be sending a new bill within 3 days. Ok, it still took far too long to get to speak to someone but the guy could not have been any nicer. He went through the record to see if it had been changed manually and there was no “footprints” as he called them. He was a little shocked when I told him the exact date in 2005 when I last phoned them, but it should be sorted now.