Oh god, I’m starting to feel like a corporate suck-up.
My previous two posts make it sound like I really really hate what ITIL stands for.
Apparently I don’t hate it at all. Having calmed down about the crappy course and exam, thought about what ITIL means for an organisation and had time to try and make some sense of it, ITIL is starting to make sense to me.
It’s about Configuration Management (recording the IT assets an organisation has), Problem Management (handling calls and long term IT Problems), Change Management (coping with requests for changes to an IT system, different from Problem Management!) and much more. The more it makes sense to me the more I can see the benefits to an organisation. And that’s ANY organisation that has an IT infrastructure.
This is where it gets sad. I just Technorati searched for ITIL and found The ITIL Skeptic.
I only read the latest post about CMDB being ITIL’s “dead elephant”, but very quickly found myself defending CMDB and how it has actually helped our organisation with Change, Config and Problem Management.
Finch – You Suck!
You are a corporate suck-up!
Someone as embittered as you are should be raging against the corporate machine that the Civil Service is becoming -the stupidity of upper management in everything that they say and do provides ample meat for even the most gluttonous of grumpy old farts.
To agree with anything that they do makes it look like you have a semblance of faith in them and their ability to do their job. In reality, anything good or smart that they do is purely by accident, and only because they let a vaguely competent management consultant blow smoke up their arse and dazzle them with utter bullshit.
Management don’t have a f*cking clue what they are doing – they just ask consultants, and do whatever the f*ck they are told.
If ITIL is any good, it got chosen purely by accident they probably flipped a f*cking coin!
I like commenting on your blog – I can swear. Something I can’t do on my blog or at work discussion board…
To be fair, my organisation is not Civil Service. It is a commercial organisation with corporate rules that used to be the Civil Service/MoD.
I didn’t say I agree with what they are doing. There are some elements of the ITIL “way” that the organisation have got very very wrong. Unfortunately in the “Civil Service Way” the management is not listening to the people on the ground.
Oh, and if you want to swear, go ahead. There’s no need at all to use the fucking asterisk! ;)
Why can’t you swear on your own blog? It’s yours. Do you mean won’t?
Sheesh if I can’t win over the grumpy old farts I might as well give up. Thanks for reading my blog. Please read some of the other entries!! There is hope for you yet